Model withdrawal form

Revision: 1.1
Published: 11 October 2026
Effective from: 11 October 2026
Permanent address: /legal/withdrawal-form
Archive of previous revisions: /legal/archive

You do not have to use this form. Any clear statement that you are withdrawing is enough — an email in your own words counts. This form exists because EU law requires us to publish one and to make it easy to find, not because we require you to fill it in.

Send it to contact@minice.ai. Sending it within 14 days is enough; it does not have to reach us within them.

Before you use it, it is worth reading section 2 of the [Refund and Cancellation Policy](/refund) — it says what each of the two things you bought gives you back:

• the Astra licence — if the page you paid on asked you to request immediate delivery and you ticked that box, the right ends once the licence is delivered; before that, or if the page did not ask (every purchase before 11 October 2026, and any where the page did not show the box), you have the full 14 days and get the whole amount back;
• a Plus or Pro subscription — the right lasts the full 14 days even if you have used it; if you ticked the box asking for it to start at once, you get back what you paid minus the credits you used, and otherwise the whole amount.

The form

To: Mykhailo Samiliak, trading as Minice — contact@minice.ai

I hereby give notice that I withdraw from my contract for:

☐ the Astra licence
☐ the Astra Plus subscription
☐ the Astra Pro subscription

Ordered on / received on: ______________________

Name of consumer: ______________________

Address of consumer: ______________________

Email address on the account: ______________________

Transaction identifier (from your card statement or our receipt): ______________________

Signature (only if you send this on paper): ______________________

Date: ______________________

What happens next

We confirm receipt without delay. We refund within 14 days of being told, to the same payment method you paid with.

For a subscription you have partly used, we tell you the consumption figure we used and how the proportionate amount was calculated, so you can check it.