Refund and Cancellation Policy

Revision: 1.0
Published: 21 September 2026
Effective from: 5 October 2026
Permanent address: /refund
Archive of previous revisions: /legal/archive

Seller. "Minice" is a trading name of Mykhailo Samiliak, a sole proprietor registered in the State of Washington, United States of America. Contact for every matter in this document: contact@minice.ai.

What this document covers. Money you have paid us, and getting it back. It covers the two things we sell:

The two are different purchases with different rules, and this document keeps them apart throughout. Buying a subscription does not give you the Astra licence, and cancelling a subscription does not take the licence away.

1. Your rights under the law come first

Nothing in this policy reduces any right you have under the law of the country you live in. Where this policy gives you more than the law requires, this policy applies. Where the law gives you more than this policy, the law applies and you do not need to argue about it — write to us and say so.

Sections 2 and 3 describe the rights the law already gives you in two places. Section 4 is what we offer on top, everywhere.

2. If you are a consumer in the EU or the EEA

2.1 The Astra licence: you keep the full 14 days, and we do not ask you to give them up

The Astra licence is digital content. By law you have 14 days to withdraw from a distance contract without giving a reason, and to get all your money back.

The law does let a seller end that right early — but only by asking you, at checkout, to expressly request immediate delivery and to acknowledge that doing so costs you the right. We do not ask you for that, and so you keep the full 14 days.

That is a deliberate choice and it is worth stating plainly, because the alternative is what most sellers do:

• within 14 days of buying the Astra licence, you may withdraw for any reason or none, and we refund the whole amount;
• you do not owe us anything for having downloaded or used it in the meantime;
• section 4.1, which says a change of mind is not a ground for a refund, does not apply to you. It applies outside the EU and EEA.

Write to contact@minice.ai — see 2.4.

2.2 The subscription: a 14-day right that using the service does NOT destroy

The subscription is a digital service, not digital content, and the rule is different in a way that matters.

For a service, the withdrawal right ends only when the service has been fully performed. A monthly subscription is not fully performed until the month ends — so for the first 14 days the right is still there, whether or not you have used your credits.

If you withdraw within 14 days:

• you get your money back, minus a proportionate amount for the part already supplied;
• "proportionate" is measured by the credits and limits you actually consumed against the month's allowance — because that, and not the calendar, is what you received;
• if you consumed nothing, the proportion is nothing and you get the full amount back.

We publish the consumption figure we used, so you can check the arithmetic.

2.3 If it is broken, that is a separate right and it has no time window like this one

Withdrawal is about changing your mind. Faults are different. If the product does not work as we described it, you are entitled to have it brought into conformity, and if we cannot do that within a reasonable time, to a price reduction or to end the contract and get your money back. That right is not spent by using the product, and it is not limited to 14 days.

2.4 How to withdraw

Write to contact@minice.ai with any clear statement that you are withdrawing. You may use the model withdrawal form published at /legal/withdrawal-form, but you do not have to. Sending it within the 14 days is enough; it does not have to reach us within them.

3. If you are in the United States

There is no general federal cooling-off period for digital purchases. The voluntary policy in section 4 is what applies to you, alongside the rules below for subscriptions.

3.1 Subscriptions renew automatically, and here is exactly how that works

• Before you pay, the payment page shows you the amount, the interval and that it repeats — it is a subscription page and the button on it says so. We tell you here, in advance, that the charge recurs every month until you cancel, and this paragraph is where the method of cancelling is explained.
• You can cancel at any time from your profile page on this site, online, in the same place you subscribed. It is not a phone call, not a form, and not an email to us. Cancelling is one control in the same account you bought from.
• Cancelling stops the next charge. You keep access until the end of the period you have already paid for, and nothing further is taken.
• If we change the renewal price, we tell you by email at least 14 days before it takes effect, and you can cancel before the new price is charged.
• We keep the record of your subscription and its terms for at least three years.

3.2 If you live in California

Everything in 3.1, and in addition we send you a reminder once a year stating that the subscription renews automatically, what it costs, when it next renews, and how to cancel.

3.3 Washington State

We are established in Washington and Washington law governs these terms. If Washington enacts a statutory pro-rata refund on early cancellation of subscriptions of this kind, we will apply it without waiting to be asked.

4. What we offer everywhere, on top of the above

4.1 The Astra licence: no refund for a change of mind once it is delivered

This section does not apply to consumers in the EU or EEA — section 2.1 gives them 14 days for any reason, and it wins.

Everywhere else: the Astra licence is delivered the moment your account is marked as owning it and the download becomes available. After that, losing interest, changing plans, or finding you do not need it are not grounds for a refund. This is the ordinary rule for digital goods.

Section 4.3 still applies, always, everywhere.

4.2 The subscription: 15 days, if you have not spent any of it

We refund a subscription payment in full when all of these are true:

1. it is the first payment of that subscription — not a renewal;
2. fewer than 15 days have passed since that payment; and
3. you have not consumed any of the credits or limits the subscription included.

The third condition is the whole of it. A subscription is a right of access with an allowance attached; once you have spent from that allowance, the thing you bought has been delivered. We can see the consumption on your account and we will tell you the figure if you ask.

This is a voluntary offer and it does not cut down section 2.2. If you are an EU or EEA consumer and you have spent some of your credits, you can still withdraw within 14 days — you simply get back what you paid minus the part you used, instead of all of it.

4.3 What we refund in full, regardless of time or use

• a duplicate or mistaken charge;
• the product was not delivered through our fault, and is still not delivered 3 business days after you tell us;
• a material defect that prevents the product being used as described on this site, which we have not fixed within 10 business days of your report;
• anything else the law of your country requires.

5. What is not a ground for a refund

• your computer or software environment does not meet the technical requirements published on this site;
• you are not satisfied with the accuracy of speech recognition, the quality of generated text or speech, or other results that are probabilistic by nature and within the capabilities we describe — we describe what the product does, and we do not promise a particular answer;
• delays in response time, recognition or synthesis speed, or text generation caused by your own hardware, your internet connection, or load at the third-party AI providers we route to;
• you cannot use the product because of something you did that broke the Terms of Service;
• you gave your account credentials, licence or invitation link to someone else;
• a third-party service we route to changed, restricted or ended its own offering — we will tell you and, where it materially changes what you bought, section 4.3 applies instead.

6. How to ask for a refund

Write to contact@minice.ai and include:

• the email address on the account that made the purchase;
• the date and amount of the payment, and the transaction identifier from your bank or card statement, or from the receipt we sent you;
• which product — the Astra licence, Plus, or Pro;
• why you are asking, in your own words.

We answer within 10 calendar days of having everything above. When we agree to refund, we pay within a further 10 calendar days, to the same payment method you paid with. A different method only where that one genuinely cannot be used, and then only by agreement with you.

If you are withdrawing under section 2, we pay within 14 days of being told, which is the statutory period and is shorter than the above. You do not need to know which applies — say what happened and we will apply whichever gets your money back sooner.

7. What happens when we refund

The purchase is undone. For the Astra licence, the licence ends and the program stops being licensed to you. For a subscription, access to the cloud service ends and the remaining allowance is forfeited. For a partial refund under section 2.2, the subscription ends at the same moment.

We do not refund a payment and leave the access in place — that is not a refund, it is a gift, and pretending otherwise would make this document untrue.

8. Chargebacks

If something has gone wrong, write to us first. Nearly everything is faster that way, and a refund under section 4.3 costs you nothing and takes days.

We do not treat a chargeback as an offence and we will not close your account for filing one. But a chargeback is decided by your bank on the evidence both sides send, it takes weeks, and it cannot give you anything this policy does not already give you.

9. Changes to this policy

We publish a new revision number and effective date for every change, and we keep every previous revision at /legal/archive.

A change never applies backwards. The revision that was in force on the day you paid is the one that governs that payment, and it stays available in the archive so you can read it. For a material change we give at least 14 days' notice before the effective date.